Consumer Protection Act 2019 to enhance competence of manufacturers and service providers

Addressing a knowledge session-cum-webinar on Consumer Protection Act 2019 held in Kolkata, Raosaheb Patil Danve, Union Minister of State for Consumer Affairs and Food and Public Distribution, said  the CPA would turn out to be a vital tool in protecting consumer rights by simplifying the consumer dispute adjudication process. While inaugurating the session he said, it is now the joint responsibility of the Centre and states to ensure that the Act is enforced appropriately. The knowledge session was organised by PIB Kolkata.
The CPA 2019 has come into force from July 2020. With its emphasis on consumers, the Act has multi-dimensional advantages for all the stakeholders with the additional advantage of protecting the buyers from the e-commerce platform as well, apart from traditional sellers.
The Act adds to the competence of industry manufacturers, service providers, and others in the global market by encouraging them to upgrade their products, services, and quality standards.
Sanyuk Banerjee, Advocate, District Judges Court, Purbo Bardhamaan said the Act has relevant provisions for the e-Commerce issues and it would help the new age consumers in making informed decisions while buying products and services.